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Tell your doctor your insurance changed

If the office bills your old plan, the claim is denied and the bill comes to you. Type what’s on your new card to get a note for your doctor’s, NP’s, or PA’s office.

Your new insurance

What you type stays on this screen. We don’t save or send it; you do.

Update the insurance saved here too. Then every answer fits the new plan.

Your note

Send it through the patient portal, text or email it, or read it to the front desk.

Hello, My health insurance changed. Please update my file before my next visit. Please bill the new plan for visits from its start date. Can you confirm you are in network with this plan? I can bring or send a photo of my new card. Thank you.

Who to tell

  • Every office you see: your doctor, nurse practitioner (NP) or physician assistant (PA), specialists, and therapists.
  • Your pharmacy, before your next refill.
  • Labs, imaging centers, and any hospital with a visit coming up.
  • Anyone who billed your old plan after it ended: ask them to send the claim to the new plan instead.

Then check three things

Did this help you figure out your next step?